A Duty of Care

Although traumatic events on railroad facilities are rare, they can have a profound negative psychological effect on staff. This article by a psychosocial care and traumatic incident response specialist discusses how staff can be supported after a traumatic event. The British National Health Service (NHS) has recently issued the Psychosocial and Mental Health Care of Those Affected by Major Incidents and Disasters publication to provide guidance for such incidents. The British rail industry should now update its current chain of care response to reflect the NHS guidance. The government guidance recommends a ‘psychosocial care approach’ to responding to the needs of people who are affected by traumatic incidents. This focuses on people’s emotional, cognitive, social and physical reactions and needs. Everyone who provides support for those involved in traumatic incidents, including rail incident care team staff, should do so using the principles and skills of “psychological first aid” and should be trained accordingly.


  • English

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Filing Info

  • Accession Number: 01488533
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Jul 30 2013 11:04AM