Significance and Implementation of Education and Specialization in an Airline

Znacenje i primjena obrazovanja i usavrsavanja u zrakoplovnoj kompaniji

Rapid technological changes, deregulated and liberalized market have increased the importance of continuous professional specialization and training of employees, especially those in the commercial segment. Such an approach is necessary in order to create a proactive working environment with the aim of achieving competitive advantage. The application of fundamental philosophies that applies to employees as a valuable resource in the airline has a higher degree of importance compared to the primary goal of minimizing costs. Employees with multiple skills are becoming increasingly important assumption for professional and corporate success. A questionnaire survey conducted on a sample of approximately 10 percent of all employees in Croatia Airlines points to disturbingly low level knowledge about the results and problems in air transport. These facts affect the decrease in employees’ motivation and imply additional negative effects on the working environment.

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  • Supplemental Notes:
    • Abstract reprinted with permission from the publisher.
  • Authors:
    • Tatalovic, Mirko
    • Bajic, Jasmin
  • Publication Date: 2013


  • English
  • Croatian

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  • Accession Number: 01482802
  • Record Type: Publication
  • Files: TRIS
  • Created Date: May 29 2013 2:42PM