Users' Views on Current and Future Real-Time Bus Information Systems

This article reports on a study that investigated users’ views on current and future real-time bus information systems. The authors conducted a face-to-face paper-based survey to gather riders' views and perceptions towards the possible future availability of real-time bus information systems in Calgary, Alberta, Canada. The study found that 35.5% of the respondents either agreed or strongly agreed that the current information system deterred or discouraged them from using public transport. In addition, a significant portion of respondents (82%) stated that they board the first arriving bus, even though it may take a longer in-vehicle time to complete the trip, because of uncertainty regarding the arrival time of the next alternative bus with a shorter in-vehicle travel time. However, a majority of the respondents (88%) indicated that real-time transit information would not be necessary if bus headways are less than 10 minutes. Regarding preferred information content, riders gave the highest priority to information on the next bus arrival time. In general, Light Rail Transit (LRT) users showed the least interest in real-time information. Women, younger riders, current car users and infrequent transit users showed a higher interest in real-time information. The preferred medium to get en-route information was display boards at bus stops. For pre-trip information, a website or call center were noted as preferred media. One appendix reprints the survey instrument used in the study.


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  • Accession Number: 01492161
  • Record Type: Publication
  • Files: TRIS
  • Created Date: May 8 2013 3:21PM