Using Workflow Management Techniques to Manage Service Patrol Contracts

In order to accomplish the goals of Florida’s Open Roads Policy, the Florida Department of Transportation (FDOT) Service Patrol contracts have many requirements. While these requirements are necessary, they are systematic in nature and typically require a significant amount of staff oversight. By using workflow management techniques coupled with technology, FDOT District VI has developed a software application titled Road Ranger Driver Information System (RRDIS) to more effectively manage Service Patrol contracts. This paper will give the reader an understanding on the type and number of Service Patrol contract requirements managed within the RRDIS, the functionality implemented within the RRDIS to effectively manage Service Patrol contracts and will provide feedback from various RRDIS user groups on overall experience.

• Availability:
  • Find a library where document is available. Order URL: http://itswc.confex.com/itswc/WC2011/webprogram/start.html
• Supplemental Notes:
  • Abstract reprinted with permission from Intelligent Transportation Society of America.
• Corporate Authors:

  ITS America

  1100 17th Street, NW, 12th Floor
  Washington, DC  United States  20036
• Authors:
  • Gaudio, Rossi
  • Robbins, Charles J
  • Rodriguez, Javier
• Conference:
  • 18th ITS World Congress
  • Location: Orlando Florida, United States
  • Date: 2011-10-16 to 2011-10-20
• Publication Date: 2011

Language

• English

Media Info

• Media Type: Digital/other
• Features: Figures; Photos;
• Pagination: 9p
• Monograph Title: 18th ITS World Congress, Orlando, 2011. Proceedings

Subject/Index Terms

• TRT Terms: Contract administration; Driver information systems; Freeway service patrols; Labor force
• Identifier Terms: Road Ranger program
• Uncontrolled Terms: Workflow
• Geographic Terms: Florida
• Subject Areas: Administration and Management; Highways; I10: Economics and Administration;

Filing Info

• Accession Number: 01449771
• Record Type: Publication
• Files: TRIS
• Created Date: Oct 22 2012 9:14AM