Transport company benchmarking study: volume 1

The aim of the study was to provide transport companies with a clear statement of their use of supply chain technologies (within their companies and along their supply chains) in relation to the rest of the industry. This paper presents the report of the Transport Company Benchmarking Study conducted in 2005. The study, involving 56 small to medium enterprise (SME) transport operators and seven major customers of transport operators, sought to further understand the nature of business process and systems support within transport companies and to benchmark SME transport companies in order to showcase excellence and identify areas for improvement. The study highlighted the fact that the rollout of information communications technology (ICT) solutions across seven business processes common to transport companies (request, allocate, collect, transport, deliver, payment and business management) has not been uniform. Business process solutions have been weighted toward the payment efficiency and regulatory compliance process aspects. Other key processes such as electronic proof-of-collection and delivery are less automated, although companies are increasingly recognising the need for improvement.

  • Corporate Authors:

    Victoria. Department of Innovation, Industry and Regional Development

    Melbourne, Victoria   

    Supply Chain Victoria


    Victoria. Department of Innovation, Industry and Regional Development

  • Publication Date: 2006


  • English

Media Info

  • Pagination: 24p

Subject/Index Terms

Filing Info

  • Accession Number: 01386489
  • Record Type: Publication
  • Source Agency: ARRB
  • Files: ATRI
  • Created Date: Aug 22 2012 9:22PM