Implementing a traffic management centre: the people are important

Many complex technical and engineering projects fail to adequately address the work design and operational planning necessary to fully realize the benefits of the technologies. The effectiveness of intelligent transport systems (ITS) within the redesigned Traffic Management Centre (Traffic Management Centre) at Nerang and the remote operation of complex plant equipment and facilities at the Tugun tunnel could only be delivered by a strategy that delivered rapid operator competency, knowledge and confidence. Knowledge system design and implementation therefore needed to support the technical, operational and business outcomes in parallel with the physical implementation task. Web based and best practice procedures and a comprehensive learning curriculum were developed to support delivery of the project and business outcomes and to enhance the Traffic Management Centre ability to provide a rapid on road incident response. This project underscored better integration of technical systems, work design and knowledge management and McCormick Rankin Cagney together with the Queensland Department of Transport and Main Roads effectively implemented operation solutions for the Traffic Management Centre and Tugun tunnel projects.


  • English

Media Info

  • Pagination: 14p

Subject/Index Terms

Filing Info

  • Accession Number: 01383141
  • Record Type: Publication
  • Source Agency: ARRB
  • Files: ATRI
  • Created Date: Aug 22 2012 1:50PM