Improving the performance of metropolitan bus services

Sydney's metropolitan bus services play an essential role in helping people to access work, education, shopping, health services, as well as social, cultural and recreational activities. They also help reduce traffic congestion and pollution. For example, more people come across the Sydney Harbour Bridge in the morning peak in the bus lane than all of the other city bound lanes put together. In 2004 the Government embarked on a program of reform to develop bus services that aimed to better reflect community needs with new service contracts. These were to include consistent service standards, clear performance requirements and sustainable funding. The contracts were introduced in 2005 and are worth $5.6 billion over seven years. This is an area of increasing investment and strategic importance, which could be greatly influenced by the new NSW metropolitan transport plan. This audit examines how well the performance of metropolitan bus services is being managed, focusing on the critical role of the lead Government agency - NSW Transport and Infrastructure. The report builds on audit work over the last few years in the NSW transport sector, particularly the 2007 audit Connecting with Public Transport that dealt with the role of interchanges. It will inform the performance management of public transport, and add to transparency in an area of increasing interest to the public.


  • English

Media Info

  • Pagination: 34p

Subject/Index Terms

Filing Info

  • Accession Number: 01382105
  • Record Type: Publication
  • Source Agency: ARRB
  • Files: ATRI
  • Created Date: Aug 22 2012 1:01PM