A Study on an Index System for the Evaluation of Railway Passenger Satisfaction

With the rapid development of transportation, the competition between different means of transportation is becoming increasingly fierce, where passenger satisfaction is one of the main reasons that the public select the means of transportation. Therefore, the evaluation of railway passenger satisfaction is significant for the improvement of railway transportation service quality. This paper, based on the analyses of railway passenger transport services, has proposed an index system for the evaluation of railway passenger satisfaction, and meanwhile, verified the index system and thereby given relevant suggestions.

• Record URL:
  https://doi.org/10.1061/41177(415)295
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/9780784411773
• Supplemental Notes:
  • Copyright © 2011 ASCE
• Corporate Authors:

  American Society of Civil Engineers

  1801 Alexander Bell Drive
  Reston, VA  United States  20191-4400
• Authors:
  • Zeng, Qingdong
  • Yan, Xinping
• Conference:
  • First International Conference on Transportation Information and Safety (ICTIS)
  • Location: Wuhan , China
  • Date: 2011-6-30 to 2011-7-2
• Publication Date: 2011

Language

• English

Media Info

• Media Type: Digital/other
• Features: References; Tables;
• Pagination: pp 2325-2333
• Monograph Title: ICTIS 2011: Multimodal Approach to Sustained Transportation System Development: Information, Technology, Implementation

Subject/Index Terms

• TRT Terms: Customer satisfaction; Evaluation; Passenger comfort; Railroads; Surveys
• Subject Areas: Passenger Transportation; Railroads; Society; I70: Traffic and Transport;

Filing Info

• Accession Number: 01484846
• Record Type: Publication
• ISBN: 9780784411773
• Files: TLIB, TRIS, ASCE
• Created Date: Aug 10 2011 2:09PM