New era of communication

Social media is no longer considered a passing fad, but a novel approach to customer service and a way of providing useful information and assistance to passengers, writes Przemysa¿w Przybylski.

• Availability:
  • Find a library where document is available. Order URL: https://www.library.northwestern.edu/find-borrow-request/requests-interlibrary-loan/lending-institutions.html
• Authors:
  • Przybylski, Przemysa¿w
• Publication Date: 2011-4

Language

• English

Media Info

• Features: Illustrations;
• Pagination: p. 54-55
• Serial:
  • Airport World
  • Volume: 16
  • Publisher: Insight Media, Limited
  • ISSN: 1360-4341
  • Serial URL: http://www.airport-world.com

Subject/Index Terms

• TRT Terms: Airports; Computer network resources; Customer service; Social media
• Subject Areas: Aviation; Terminals and Facilities;

Filing Info

• Accession Number: 01346378
• Record Type: Publication
• Source Agency: Northwestern University Transportation Library
• Files: TLIB
• Created Date: Aug 3 2011 2:19PM