Research and Development with an Aim of Creating New Customer Value and Future Stations

"Ongoing Efforts" is the name of a chapter in JR East’s April 2008 “JR East 2020 Vision —I do mu; Challenge—”. One ongoing effort described in its first section is increased heightening of customer satisfaction. Its second section includes a subsection entitled: “We will create railway stations that customers can use comfortably and without anxiety”. It explains how JR East wholeheartedly pursues customer satisfaction, aiming to use assured safety to leave customers at ease and feeling peace of mind. For heightened customer satisfaction and comfortable, anxiety free stations to be realized, research and development incorporating marketing techniques, information technology, civil and construction engineering and mechanical engineering is being conducted by JR East's Frontier Service Development Laboratory.

• Record URL:
  http://www.jreast.co.jp/e/development/tech/pdf_13/Tec-13-05-07eng.pdf
• 
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/51815943
• Authors:
  • Urano, Junichi
• Publication Date: 2009

Language

• English

Media Info

• Media Type: Web
• Features: Figures;
• Pagination: pp 5-7
• Serial:
  • JR East Technical Review
  • Issue Number: 13
  • Publisher: East Japan Railway Culture Foundation
  • ISSN: 1347-8907
  • Serial URL: http://www.jreast.co.jp/e/development/tech/index.html

Subject/Index Terms

• TRT Terms: Comfort; Customer satisfaction; Customer service; Railroad stations; Safety; Strategic planning
• Identifier Terms: Higashi Nihon Ryokaku Tetsudo Kabushiki Kaisha
• Uncontrolled Terms: Research and development
• Subject Areas: Planning and Forecasting; Railroads; Safety and Human Factors; Terminals and Facilities; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01342322
• Record Type: Publication
• Files: TRIS
• Created Date: Jun 3 2011 2:50PM