Online Benchmarking Database for Transportation Providers

In order to remain competitive, transportation service providers, such as trucking firms, must constantly evaluate their operations, management structures, information systems, and customer relations with respect to their competitors. One of the standard approaches used by industry to evaluate performance is known as benchmarking. Benchmarking is a process by which companies determine the best practices that lead to exceptional performance; however, benchmarking is a complicated and time-consuming process. A system is needed that can aid in the process of benchmarking. The system should allow the users to track the performance metrics in specific subject areas, such as customer service or product service performance. Since users are interested in identifying best practices and performance metrics, the system should facilitate the data collection process within these subject areas. In addition, the system must be designed in a user friendly way so that users can quickly apply and learn the system. This research examines the development of an online benchmarking system to facilitate the benchmarking of transportation providers. In particular, the system allows transportation providers to recommend performance metrics, rate their importance, classify the metrics into service categories, and develop other specifications for a performance measurement system. In addition, the system allows for the on-line collection of performance metric values through an on-line survey process. The data is collected and stored in a database for later benchmarking analysis against other participating benchmarking parties in an anonymous fashion. Finally, the system facilitates best practice analysis through a multi-criteria process based on a balanced score card approach. The metrics are categorized according to the four categories in the balance scorecard approach to performance measurement.

  • Corporate Authors:

    Mack-Blackwell Transportation Center

    University of Arkansas, 4190 Bell Engineering Center
    Fayetteville, AR  United States  72701
  • Publication Date: 2002

Language

  • English

Media Info

  • Media Type: Web
  • Features: Appendices; Figures; References;
  • Pagination: 145p

Subject/Index Terms

Filing Info

  • Accession Number: 01340438
  • Record Type: Publication
  • Files: TRIS
  • Created Date: May 10 2011 3:15PM