On the Asymmetric User Perception of Transit Service Quality

In this article, heterogeneity of transit users in perceiving service quality is investigated. Users' perceptions of transit services are heterogeneous for many reasons: the qualitative nature of some service aspects, the different users' socioeconomic characteristics, the diversity in tastes and attitudes towards transit. In this research, heterogeneity is treated through a mixed logit model with a non-parametric distribution of the coefficients, allowing the asymmetry in user perception heterogeneity to be considered. Although the results presented apply to the specific population in the sample, represented by university students, the proposed methodology is general and transferable to other case studies.

• Record URL:
  http://www.informaworld.com/10.1080/15568318.2010.494231
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/15568318
• Supplemental Notes:
  • Abstract reprinted with permission from Taylor and Francis.
• Authors:
  • Cirillo, Cinzia
  • Eboli, Laura
  • Mazzulla, Gabriella
• Publication Date: 2011

Language

• English

Media Info

• Media Type: Print
• Features: Bibliography; Figures; Tables;
• Pagination: pp 216-232
• Serial:
  • International Journal of Sustainable Transportation
  • Volume: 5
  • Issue Number: 4
  • Publisher: Taylor & Francis
  • ISSN: 1556-8318
  • EISSN: 1556-8334
  • Serial URL: http://www.tandfonline.com/loi/ujst20

Subject/Index Terms

• TRT Terms: Attitudes; Case studies; Heterogeneity; Methodology; Quality of service; Socioeconomic factors
• Uncontrolled Terms: Asymmetric design; Mixed logit models; Strategic aspects; Transit services; User perceptions
• Subject Areas: Planning and Forecasting; Public Transportation; Safety and Human Factors; Society;

Filing Info

• Accession Number: 01340541
• Record Type: Publication
• Files: TRIS
• Created Date: May 6 2011 8:22AM