Service Quality Attributes in Urban Bus Services: The Experience of Belem-Para/Brazil

The city of Belem, in Brazil’s northern region, is known as the gateway of the Amazon and is also capital of the Para state and part of a metropolitan region. In the last 10 years, deep changes in the metropolitan socioeconomic and land use structures have led to a decrease in bus ridership. This is due to congestion jams in bus corridors and continuous quality deterioration of bus services. A survey was done to determine and evaluate which service attributes influence users’ opinions that allow them to have a negative image of bus transport. Data were obtained through a home survey (500 households) applied to bus users in order to identify their socioeconomic status, trip patterns, service evaluation and both favorable and unfavorable opinions towards bus services. A detailed analysis of the results permits the identification of the most important existing problems and shortcomings and gives subsidy to a comprehensive diagnosis of the whole bus transport system.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/9781845641900
• Corporate Authors:

  WIT Press

  Ashurst Lodge
  Ashurst, Southampton  United Kingdom  SO40 7AA
• Authors:
  • Tobias, M
  • Waisman, J
  • de Paiva Jr, H
• Conference:
  • Urban Transport XV. Urban Transport and the Environment
  • Location: Bologna , Italy
  • Date: 2009-6-22 to 2009-6-24
• Publication Date: 2009

Language

• English

Media Info

• Media Type: Print
• Features: Figures; Maps; References; Tables;
• Pagination: pp 405-414
• Monograph Title: Urban Transport XV. Urban Transport and the Environment

Subject/Index Terms

• TRT Terms: Bus transit; Bus transportation; Public transit; Quality of service; Ridership; Socioeconomic factors; Travel behavior; Travel patterns; Travel surveys
• Geographic Terms: Amazon River Region; Belem (Brazil)
• Subject Areas: Economics; Planning and Forecasting; Public Transportation; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01138694
• Record Type: Publication
• ISBN: 9781845641900
• Files: TRIS
• Created Date: Aug 19 2009 1:50PM