Operational Test for the Implementation of Advanced Technologies in Rural Transit Service

The purpose of this project was to assess the feasibility of implementing transit management software in the eastern region of North Carolina with the goals of increasing efficiency, lowering operating costs, improving customer service, and encouraging trip coordination between transit agencies. RouteMatch TS of RouteMatch Software, Inc. was selected as the transit management software for this project. This report provides information from a performance evaluation and two completed surveys. The first survey focused on the hosting environment and satisfaction with the Eastern Carolina Council staffing, while the second focused on the RouteMatch TS software and customer satisfaction with RouteMatch Software, Inc. Follow-up interviews were conducted with each of the transit agency managers to further explore issues identified through the surveys. There are two long-term recommendations for this group. The first is to expand the client bases of these agencies, thus increasing the demand for out-of-county trips and thereby providing more opportunities for coordination. The second is to recruit agencies to this effort that would exploit the natural geography and highway system of the region. The document serves as the final evaluation for transit management software.

• Record URL:
  http://www.fta.dot.gov/documents/OperationalTest_Implementation_of_Advanced_Technologies_Rural_Transit_Service_(FinalReport).pdf
• 
• Corporate Authors:

  Eastern Carolina Council

  233 Middle Street, P.O. Box 1717
  New Bern, NC  United States  28560

  Federal Transit Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Authors:
  • Rickard, Alex
• Publication Date: 2009-5

Language

• English

Media Info

• Media Type: Web
• Edition: Final Report
• Features: Appendices; Figures; Maps; Tables;
• Pagination: 37p

Subject/Index Terms

• TRT Terms: Coordination; Customer satisfaction; Feasibility analysis; Interviewing; Recommendations; Rural transit; Software; Surveys; Transit operating agencies
• Identifier Terms: RouteMatch (Software)
• Uncontrolled Terms: Transit management systems
• Geographic Terms: North Carolina
• Subject Areas: Administration and Management; Public Transportation; I10: Economics and Administration;

Filing Info

• Accession Number: 01132432
• Record Type: Publication
• Report/Paper Numbers: FTA-NC-26-7006-2009.1, ECC FTA 2009.1
• Files: TRIS, USDOT
• Created Date: Jul 8 2009 4:32PM