Customer Satisfaction: Survey of Missouri Adults

This survey populates data for five customer satisfaction measures for the Missouri Department of Transportation (MoDOT) Tracker areas designated 5a, 12j, 13c, 17d and 18b. The survey also asks other evaluative and priority questions that measure the public’s support for various ways of raising and appropriating revenue for transportation. Using previous annual surveys as a baseline, the investigators collaborated with MoDOT to finalize the survey questions to be asked. A professional calling center was contracted to obtain a representative sample of each of the 10 MoDOT Districts, with a minimum of 350 respondents per District. Potential respondents were contacted through random digit dialing (RDD) from May 12 through May 23. The participation rate (completed interviews over the total number completed, refused, and terminated interviews) was 36 percent. A total of 3,500 interviews were completed for the study.


  • English

Media Info

  • Media Type: Web
  • Edition: Final Report
  • Features: Appendices; Figures;
  • Pagination: 90p

Subject/Index Terms

Filing Info

  • Accession Number: 01126232
  • Record Type: Publication
  • Report/Paper Numbers: OR 09-002, RI07-007
  • Created Date: Apr 9 2009 12:03PM