Development of public transport incident management
Joukkoliikenteen hairionhallinnan kehittaminen
In this report the status of public transport incident management in Finland is reviewed and development measures that could be implemented within a few years are presented. Various means to present real time passenger information have been implemented. The co-ordinated use of these tools is essential for high quality information. Complete data about frequency and types of incidents is not available. Most comprehensive data exists in rail traffic. The lack of data brings difficulties into estimation of effects and cost-benefit analyses of measures. Incident management is essential in creating and keeping up passengers' trust in public transport. The current level of quality in public transport incident management is fairly good but various needs for improvement exist. High quality incident management calls for manpower and other resources. Main problems in public transport incident management are: (1) lack of resources, (2) lack of clear operational models and agreed principles between organisations and (3) inadequate compliance with guidelines within organisations. In this study various proposals for improvement were identified. Out of these proposals five pilot projects have been selected for immediate implementation: 1) Improvement of incident management from passenger viewpoint, 2) Improvement of operation of real time information systems, 3) Creation of operational models and principles between modes in intermodal passenger transport, 4) Improvement of data exchange between travel information centres of various public transport modes and traffic management centres of Road Administration, 5) Feasibility study of a multimodal passenger information centre in Helsinki Metropolitan Area. Incidents are unique by nature and operational environments are different. Therefore it is not feasible to develop general operational models for incident management until there is an organisation that accepts the overall responsibility for passenger information during incidents. This report is available at http://www.vtt.fi/rte/projects/fits/ or http://www.mintc.fi
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/isbn/9517237790
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Authors:
- RISTOLA, T
- BACKSTROM, J
- GRANBERG, M
- Publication Date: 2003
Language
- Finnish
Media Info
- Pagination: 37p
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Serial:
- PUBLICATIONS OF THE MINISTRY OF TRANSPORT AND COMMUNICATIONS - FITS PUBLICATIONS
- Issue Number: 18
- Publisher: MINISTRY OF TRANSPORT AND COMMUNICATIONS
- ISSN: 1457-7488
Subject/Index Terms
- TRT Terms: Incident detection; Public transit; Transportation operations; Traveler information and communication systems
- Geographic Terms: Finland
- ITRD Terms: 8035: Finland; 1632: Incident detection; 1144: Operations (transp network); 8786: Passenger information; 744: Public transport
- Subject Areas: Planning and Forecasting; Public Transportation; I72: Traffic and Transport Planning;
Filing Info
- Accession Number: 01015282
- Record Type: Publication
- Source Agency: TRL
- ISBN: 951-723-779-0
- Files: ITRD
- Created Date: Jan 12 2006 8:55AM