PROTECTING YOUR ASSETS THROUGH EXTENDED SERVICE PLAN

This paper will inform transit authorities of an extended service concept to help protect their assets and minimize risks. Throughout the business world, companies are choosing to focus on their core business, while outsourcing their non-core areas to specialists. This trend is happening in transit, too. Many transit agencies are considering maintenance-outsourcing options to control operation costs and optimize system performance and availability. Public transit's success depends on a customer focused transit experience. The fare collection system is the point of entry for each and every customer, whether it is a fare gate, fare box, ticketing vending machine or other device. These customer "touch points" must be convenient, fast, easy to use and most importantly available and in good working order. As a leading fare collection system supplier, we worked with our customers to develop a comprehensive, full-service package for station, garage and depot maintenance that: (1) assures long-term equipment performance and reliability; (2) protects from obsolescence of equipment components; and (3) provides certainty in managing and projecting equipment maintenance costs. Transit authorities have a wide range of choices for outsourcing their system support and maintenance requirements, whether it is a portion or all responsibilities for hardware and software maintenance, spares support and operational labor risks. The paper discusses all of the aspects of system lifecycle management including installation, maintenance, staffing, training, data management and documentation, materials/spares management, availability and response times, refurbishments, enhancements and asset refresh.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/1931594120
• Supplemental Notes:
  • Full conference proceedings available on CD-ROM.
• Corporate Authors:

  American Public Transportation Association

  1666 K Street, NW, Suite 1100
  Washington, DC  United States  20006
• Authors:
  • Schleifer, J
• Conference:
  • Bus and Paratransit & Bus Rapid Transit Conference
  • Location: Denver, Colorado
  • Date: 2004-5-2 to 2004-5-6
• Publication Date: 2004

Language

• English

Media Info

• Features: References;
• Pagination: 7p

Subject/Index Terms

• TRT Terms: Asset management; Customer service; Fare collection; Life cycle analysis; Management; Performance evaluations; Public transit; Reliability; Service life; Training; Transit authorities
• Subject Areas: Administration and Management; Design; Education and Training; Finance; Planning and Forecasting; Public Transportation;

Filing Info

• Accession Number: 00980170
• Record Type: Publication
• ISBN: 1931594120
• Files: TRIS
• Created Date: Oct 14 2004 12:00AM