COMMUNICATION AND COORDINATION BETWEEN AIRWAY FACILITIES SITES: IMPLICATIONS FOR OPERATIONS CONTROL CENTERS
The report examined the communications and coordination patterns between Airway Facilities centers, specifically between the Operations Control Centers (OCCs), General National Air Space Maintenance Control Centers, and Air Route Traffic Control Maintenance Control Centers. Data were collected from a representative sample of facilities, broken out by region, via the Communication and Coordination Questionnaire. This questionnaire enabled Human Factors engineers to provide a baseline for the frequency of communications used to coordinate management and maintenance events between these facilities, as well as a measure of task cohesiveness within and between facilities. The findings showed that: the most frequently used communication mode for a number of events were telephone communications. Task cohesion between facilities was above average, but task cohesion declines as the distance from the facility to its regional OCC increases. The results provide direct suggestions for the transition team responsible for the new OCC conversion regarding the standardization of the OCCs.
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Corporate Authors:
Federal Aviation Administration
William J. Hughes Technical Center, Airport Technology Research and Development Branch
Atlantic City International Airport
Atlantic City, NJ United States 08405 -
Authors:
- Ingurgio, V J
- Publication Date: 2002-8
Language
- English
Media Info
- Pagination: 79 p.
Subject/Index Terms
- TRT Terms: Aviation; Communication; Coordination; Facilities; Human factors; Maintenance management; Management and organization; Operations; Questionnaires; Traffic control centers
- Subject Areas: Administration and Management; Aviation; Operations and Traffic Management; Safety and Human Factors; Terminals and Facilities;
Filing Info
- Accession Number: 00937923
- Record Type: Publication
- Report/Paper Numbers: DOT/FAA-TN02/15
- Files: TRIS, USDOT
- Created Date: Feb 12 2003 12:00AM