AN EMPIRICAL EXAMINATION OF SHIPPER PERCEPTIONS OF SERVICE-SELECTION ATTRIBUTES IN FIVE TRUCKLOAD INDUSTRY SEGMENTS

In this article, the authors present an evaluation of the perceptions of more than 700 shippers using dry van, temperature controlled, tank, intermodal, and flatbed services in the truckload industry. A MANOVA comparison was made of forty-two attributes among five truckload industry segments regarding service-selection attributes such as reputation, responsiveness, availability, as well as e-business and international related ones. It was found that most of the significant differences occurred between the dry van and temperature controlled segments.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/1588960
• Corporate Authors:

  American Society of Transportation and Logistics

  229 Peachtree Street, NE, Suite 401
  Atlanta, GA  United States  30303-1600
• Authors:
  • Kent, Jennifer L
  • Parker, R S
  • Luke, R H
• Publication Date: 2001

Language

• English

Media Info

• Features: References; Tables;
• Pagination: p. 27-36
• Serial:
  • Transportation Journal
  • Volume: 41
  • Issue Number: 1
  • Publisher: American Society of Transportation and Logistics
  • ISSN: 0041-1612
  • Serial URL: https://scholarlypublishingcollective.org/psup/transportation-journal

Subject/Index Terms

• TRT Terms: Container on flat car; Freight transportation support businesses; Intermodal services; Temperature control (Structures); Trailer on flat car
• Uncontrolled Terms: Truckload services
• Subject Areas: Administration and Management; Freight Transportation; Highways;

Filing Info

• Accession Number: 00930221
• Record Type: Publication
• Source Agency: UC Berkeley Transportation Library
• Files: BTRIS, TRIS
• Created Date: Aug 30 2002 12:00AM