TRANSPORTATION DATA AND PERFORMANCE MEASUREMENT

Transportation agencies have a wealth of data available related to the services they provide and the infrastructure they maintain. The challenge facing managers is to gather and analyze data in a way that provides timely information on whether they are consistently meeting their strategic goals. Whenever the goals are not being met, management must use information to identify changes. This conference resource paper describes how to develop a performance measures program; how to identify the customers and their needs; and how to identify, collect, and analyze the necessary data.

• Record URL:
  http://onlinepubs.trb.org/onlinepubs/conf/reports/cp_26.pdf
• 
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/isbn/030907245X
• Supplemental Notes:
  • Distribution, posting, or copying of this PDF is strictly prohibited without written permission of the Transportation Research Board of the National Academy of Sciences. Unless otherwise indicated, all materials in this PDF are copyrighted by the National Academy of Sciences. Copyright © National Academy of Sciences. All rights reserved
• Corporate Authors:

  Transportation Research Board

  500 Fifth Street, NW
  Washington, DC  United States  20001
• Authors:
  • Dalton, D
  • Nestler, J
  • Nordbo, J
  • St Clair, B
  • Wittwer, E
  • Wolfgram, M
• Conference:
  • Performance Measures to Improve Transportation Systems and Agency Operations
  • Location: Irvine, California
  • Date: 2000-10-29 to 2000-11-1
• Publication Date: 2001

Language

• English

Media Info

• Features: Figures; Photos; Tables;
• Pagination: p. 75-87
• Monograph Title: PERFORMANCE MEASURES TO IMPROVE TRANSPORTATION SYSTEMS AND AGENCY OPERATIONS. REPORT OF A CONFERENCE, IRVINE, CALIFORNIA, OCTOBER 29 - NOVEMBER 1, 2000
• Serial:
  • Transportation Research Board Conference Proceedings
  • Issue Number: 26
  • Publisher: Transportation Research Board
  • ISSN: 1073-1652

Subject/Index Terms

• TRT Terms: Customer service; Data collection; Measurement; Performance; Strategic planning; Transportation; Transportation departments
• Uncontrolled Terms: Transportation data
• Subject Areas: Planning and Forecasting; Transportation (General); I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 00824674
• Record Type: Publication
• ISBN: 030907245X
• Files: TRIS, TRB
• Created Date: Feb 27 2002 12:00AM