MARICOPA COUNTY DEPARTMENT OF TRANSPORTATION (MCDOT) ORGANIZATIONAL REDESIGN LEVERAGES ITS AND TRANSPORTATION OPERATIONS

Organizations are living, dynamic systems. As with all systems, change in any element affects the whole system and change is inevitable. Compelling internal and external forces for changes caused Maricopa County Department of Transportation (MCDOT) initiate the organizational redesign process. The project entitled Organizational Alignment to True North or OATTN was launched in January 2002 to align MCDOT to overcome the internal and external challenges and deliver safe, efficient and predictive services to the customers. The new organizational structure resulting from OATTN initiative has streamlined the organization, diminished the 'organizational silos' and, most importantly, has elevated the function of managing the dynamic flow of traffic. The major breakthrough of the OATTN process has been the creation of Manage Core Process (MCP) - a core process for managing traffic flow. This new core process has been placed at the same level as "Build" and "Maintain" functions. By virtue of placing "Manage" at the same level of importance, authority and access to resources as the "Build" and "Maintain" functions MCDOT intends to accelerate the deployment of ITS solutions and to use ITS leverage the efficiency and effectiveness of the conventional solutions traditionally found in the highway and transit modes of travel. Included in this paper highlights are the key features of the new organizational structure as they relate to ITS and traffic operations.

• Supplemental Notes:
  • Full conference proceedings are available on CD-ROM.
• Corporate Authors:

  ITS America

  1100 17th Street, NW, 12th Floor
  Washington, DC  United States  20036
• Authors:
  • Buick, T R
  • Swart, N
  • Ditton, T
  • Saleem, F
• Conference:
  • At the Crossroads: Integrating Mobility Safety and Security. ITS America 2004, 14th Annual Meeting and Exposition
  • Location: San Antonio, Texas
  • Date: 2004-4-26 to 2004-4-28
• Publication Date: 2004

Language

• English

Media Info

• Features: Photos;
• Pagination: 15p

Subject/Index Terms

• TRT Terms: Benefit cost analysis; Customer service; Design; Intelligent transportation systems; Management; Operations; Organizational effectiveness; Safety; Traffic flow; Transportation operations
• Subject Areas: Administration and Management; Design; Highways; Operations and Traffic Management; Planning and Forecasting; Safety and Human Factors; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 00976077
• Record Type: Publication
• Files: TRIS
• Created Date: Jul 7 2004 12:00AM