THE USES OF STATE DOT RESEARCH: CUSTOMER USE OF COMPLETED PROJECTS FROM NJDOT'S RESEARCH BUREAU

Based on case-study synthesis of ten projects completed between 1991-1998, this report explores factors that relate to how internal customers use the work completed for them by the New Jersey Department of Transportation's (NJDOT's) Research Bureau. Factors examined include: researcher-customer relations, top management action, external influences (i.e., federal government and industry), and credibility and time dimensions of the research process itself. Recommendations include: (1) Project follow-up should receive more attention with planning for follow-up scheduled during the work program development stage; (2) The work program mix should include policy research, allow the Bureau to make recommendations in areas of special importance to agency executives; and (3) The Research Bureau should consider increasing the flexibility of the solicitation process, particularly in relation to handling problem statements that come to light between annual solicitations.

• Record URL:
  http://www.transportation.njit.edu/NCTIP/research/ResRep.asp?status=Completed&projectNo=18&grantNumber=991912
• 
• Record URL:
  https://rosap.ntl.bts.gov/view/dot/14431
• Corporate Authors:

  New Jersey Institute of Technology, Newark

  National Center for Transportation and Industrial Productivity
  Newark, NJ  United States  07102-1982

  New Jersey Department of Transportation

  1035 Parkway Avenue
  Trenton, NJ  United States  08625
• Authors:
  • Schachter, H L
• Publication Date: 2000-1

Language

• English

Media Info

• Features: Appendices; References;
• Pagination: 25 p.

Subject/Index Terms

• TRT Terms: Case studies; Customers; Follow up investigation; Policy analysis; Recommendations; Research; Research projects; Solicitations; Utilization
• Geographic Terms: New Jersey
• Subject Areas: Administration and Management; Highways; Policy; Research; I10: Economics and Administration;

Filing Info

• Accession Number: 00808576
• Record Type: Publication
• Report/Paper Numbers: NJ-99-006-NCTIP26,, Final Report
• Files: NTL, TRIS, STATEDOT
• Created Date: Apr 9 2001 12:00AM