CUSTOMER SURVEY OF OLDER FLORIDIANS
The elder population comprises one group of customers the Florida Department of Transportation (FDOT) serves. The FDOT developed a mail survey instrument to ascertain the level of satisfaction of older Floridians in the following areas: (1) How well a driver is able to see key signing and road markings; (2) Experiences in the State Highway System construction zones; (3) Travel on the State Highway System within the community; (4) Public transportation in the area; and (5) Overall satisfaction with various aspects of the State Highway System. The Florida State University Survey Research Laboratory undertook a survey of older Floridians identified by the FDOT through a list provided by Florida's Department of Elder Affairs. Survey instruments were mailed to a random sample of 1,100 Floridians from this list. Of the 1,100 households contacted, 40% (447) responded to the customer satisfaction survey. This report summarizes the results of the mail survey.
- Record URL:
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Corporate Authors:
Florida State University, Tallahassee
College of Social Sciences
Tallahassee, FL United States 32306Florida Department of Transportation
Haydon Burns Building, 605 Suwanee Street
Tallahassee, FL United States 32301 -
Authors:
- Deseran, T
- Johnson, J
- Stutzman, M
- Publication Date: 2001-3-1
Language
- English
Media Info
- Features: Appendices; Figures; Tables;
- Pagination: 21 p.
Subject/Index Terms
- TRT Terms: Aged; Customer satisfaction; Customer service; State departments of transportation; Surveys
- Identifier Terms: Florida Department of Transportation
- Geographic Terms: Florida
- Subject Areas: Administration and Management; Highways; I10: Economics and Administration;
Filing Info
- Accession Number: 00806876
- Record Type: Publication
- Report/Paper Numbers: Final Report
- Contract Numbers: BC352 RPWO #8
- Files: TRIS, STATEDOT
- Created Date: Mar 8 2001 12:00AM