CUSTOMER SURVEY OF GOVERNMENT OFFICIALS

Government officials comprise one group of customers the Florida Department of Transportation (FDOT) serves. The FDOT developed a mail survey instrument to ascertain the level of satisfaction of government officials in the following areas: (1) cooperation with government officials; (2) allocation of transportation resources in the community; (3) experiences in State Highway System construction zones; (4) travel on the State Highway System within the community; and (5) overall satisfaction with various aspects of the State Highway System. The Florida State University Survey Research Laboratory undertook a survey of government officials identified by the FDOT through professional association lists. Florida government officials surveyed included: city mayors and administrators; county commissioners and administrators; sheriffs and police departments; Emergency Medical Services units; fire and rescue departments; and legislators. Of 2,000 government officials contacted, 40% (794) responded to the customer satisfaction survey. This report summarizes the results of the mail survey.

• Corporate Authors:

  Florida State University, Tallahassee

  College of Social Sciences
  Tallahassee, FL  United States  32306

  Florida Department of Transportation

  Haydon Burns Building, 605 Suwanee Street
  Tallahassee, FL  United States  32301
• Authors:
  • Deseran, T
  • Johnson, J
  • Stutzman, M
• Publication Date: 2001-3-1

Language

• English

Media Info

• Features: Appendices; Figures; Tables;
• Pagination: 41 p.

Subject/Index Terms

• TRT Terms: Customer satisfaction; Customer service; State departments of transportation; Surveys
• Identifier Terms: Florida Department of Transportation
• Uncontrolled Terms: Government officials
• Geographic Terms: Florida
• Subject Areas: Administration and Management; Highways; I10: Economics and Administration;

Filing Info

• Accession Number: 00806875
• Record Type: Publication
• Report/Paper Numbers: Final Report
• Contract Numbers: BC352 RPWO #8
• Files: TRIS, STATEDOT
• Created Date: Mar 8 2001 12:00AM