BRINGING QUALITY BACK TO COMMERCIAL AIR TRAVEL

The problem of the lack of consensus among users and providers of air transport as to what quality means in the airline industry is discussed in this article. The issue is discussed from the standpoint of the carrier, the passenger, and the government. Each group has different, and sometimes diametrically opposed, ideas about what that quality means. The perceptual differences in defining quality from each point-of-view is discussed with some suggestions offered for imbuing the airline industry with a commitment to excellence.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/1588960
• Corporate Authors:

  American Society of Transportation and Logistics

  1816 Norris Place
  Louisville, KY  United States  40205
• Authors:
  • Gourdin, K N
• Publication Date: 1988

Media Info

• Features: Figures; References;
• Pagination: p. 23-29
• Serial:
  • Transportation Journal
  • Volume: 27
  • Issue Number: 3
  • Publisher: American Society of Transportation and Logistics
  • ISSN: 0041-1612
  • Serial URL: https://scholarlypublishingcollective.org/psup/transportation-journal

Subject/Index Terms

• TRT Terms: Air transportation; Airlines; Consumer behavior; Consumer preferences; Quality of service
• Subject Areas: Administration and Management; Aviation; Highways; Planning and Forecasting;

Filing Info

• Accession Number: 00469156
• Record Type: Publication
• Files: TRIS
• Created Date: Jun 30 1988 12:00AM