Best Practices Supporting Traffic Incident Management (TIM) through Integrated Communication Between Traffic Management Center and Law Enforcement and Effective Performance-Measurement Data Collection

This scan focused on examining the traffic incident management (TIM) practices in regions that have enhanced TIM performance through integrated communication between traffic management centers (TMCs) and law enforcement (LE) and effective performance-measurement data collection. The scan team selected and subsequently interviewed scan participants to learn about their best practices and the important features of those practices in each region. The team placed additional focus on collecting the lessons learned and insights gained through the participants’ adoption of their particular practices, with particular regard for adoption of computer-aided dispatch (CAD) and related technologies. The scan explicitly considered the perspectives of transportation, LE, and other incident-response agencies. The scan team was particularly interested in having discussions with state departments of transportation (DOTs) and other agencies that perform traditional traffic operations, specifically related to TIM, in collaboration with LE or emergency management and their respective CAD technologies. Furthermore, of those entities that have developed processes and procedures for collaboration, the team wanted to learn what performance measures they regularly monitor and track to ensure that their program is delivering the desired results. Additionally, the team searched for those entities that perform the above-mentioned collaboration in a collocated facility or TMC. The team’s general topics of interest included: Specialized technologies being used for existing and new projects and programs associated with TMC operations; Standards, guidance, and best practices for developing and fostering collaboration and data sharing between TIM operations and LE personnel; and Criteria for measuring the effectiveness and/or performance of the various strategies in use at TMCs.

• Record URL:
  http://onlinepubs.trb.org/onlinepubs/nchrp/docs/NCHRP20-68A_10-04.pdf
• Corporate Authors:

  Arora and Associates, P.C.

  3120 Princeton Pike, 3rd Floor
  Lawrenceville, NJ  United States  08648-2372

  American Association of State Highway and Transportation Officials (AASHTO)

  444 North Capitol Street, NW
  Washington, DC  United States  20001

  National Cooperative Highway Research Program

  Transportation Research Board
  500 Fifth Street, NW
  Washington, DC  United States  20001
• Authors:
  • Kenney III, Bruce E
  • Krenning, Teresa
  • Nelson, John
  • Price, Kevin D
  • Tagliaferri, Michael
  • Harris, Edward
• Publication Date: 2013-9

Language

• English

Media Info

• Media Type: Digital/other
• Edition: Domestic Scan Team Report
• Features: Appendices; Photos;
• Pagination: 176p

Subject/Index Terms

• TRT Terms: Best practices; Communication; Data collection; Data sharing; Emergency management; Incident management; Performance measurement; State departments of transportation; Traffic control centers; Traffic incidents; Traffic law enforcement
• Uncontrolled Terms: Computer aided dispatch (CAD)
• Subject Areas: Highways; Operations and Traffic Management; I73: Traffic Control;

Filing Info

• Accession Number: 01541831
• Record Type: Publication
• Report/Paper Numbers: NCHRP Project 20-68A, Scan 10-04
• Files: TRIS
• Created Date: Oct 25 2014 11:46AM