Did Free Wi-Fi Make a Difference to Amtrak’s Capitol Corridor Service? An Evaluation of the Impact on Riders and Ridership

In November 2011, Amtrak launched free Wi-Fi service on all trains traveling the California Capitol Corridor route. Surveys of passengers found that wi-fi access has a positive impact on the expected travel frequency, especially for new riders. A discrete choice model was used to predict the choice to use the free wi-fi service; results identified demographic characteristics and other factors that indicate which passengers are more likely to use the service. Prior to installation, the Capitol Corridor Joint Powers Authority indicated that a 1-2% increase in ridership would justify the free wi-fi. That result appears to have been met and most likely exceeded.

  • Record URL:
  • Supplemental Notes:
    • This research was sponsored by the U.S. Department of Transportation, University Transportation Centers program.
  • Corporate Authors:

    University of California, Davis

    Institute of Transportation Studies
    Davis, CA  United States  95616

    Capitol Corridor Joint Powers Authority

    300 Lakeside Drive
    14th Floor, East
    Oakland, CA  United States  94612

    California Department of Transportation

    1120 N Street
    Sacramento, CA  United States  95814

    Research and Innovative Technology Administration

    1200 New Jersey Avenue, SE
    Washington, DC  United States  20590
  • Authors:
    • Mokhtarian, Patricia L
    • Neufeld, Amanda J.
    • Dong, Zhi
    • Circella, Giovanni
  • Publication Date: 2013-2


  • English

Media Info

  • Media Type: Digital/other
  • Edition: Final Report
  • Features: Appendices; References; Tables;
  • Pagination: 83p

Subject/Index Terms

Filing Info

  • Accession Number: 01497437
  • Record Type: Publication
  • Source Agency: UC Berkeley Transportation Library
  • Report/Paper Numbers: UCD-ITS-RR-13-03
  • Created Date: Sep 19 2013 4:39PM