User Centred Design for Self-Service Point in MTR

The Self-Service Point (SSP) is a way to automate the ticketing services currently offered by the Customer Service Centre of the MTR Corporation. Product designers and specialist engineers were engaged to upgrade the existing design of the SSP. The design development of the project involved three phases: 1) Review of the functions and design features particularly for users with disabilities through a user survey; 2) Generation of an optimal design solution and scaled mock-ups; and 3) Obtaining feedback from users with disabilities on the product prototype for refinement prior to final production.


  • English

Media Info

  • Media Type: Digital/other
  • Features: Figures; References;
  • Pagination: 10p
  • Monograph Title: TRANSED 2010: 12th International Conference on Mobility and Transport for Elderly and Disabled Persons, June 1-4, 2010

Subject/Index Terms

Filing Info

  • Accession Number: 01360781
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Jan 11 2012 1:31PM