The antecedents and consequences of job stress of flight attendants - Evidence from Taiwan

This study investigates the relationships between the antecedents of job stress, such as work-to-family and family-to-work conflicts, and consequences, such as job satisfaction, organizational commitment and turnover intentions, of flight attendants who are typically characterized as undertaking 'emotional labor'. Using a sample of flight attendants collected from Taiwanese airline companies, the study reveals evidence of the following linkages; family-work conflict → job stress → job satisfaction → organizational commitment → turnover intention.

Language

  • English

Media Info

Subject/Index Terms

Filing Info

  • Accession Number: 01340507
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Apr 20 2011 7:35AM