The antecedents and consequences of job stress of flight attendants - Evidence from Taiwan

This study investigates the relationships between the antecedents of job stress, such as work-to-family and family-to-work conflicts, and consequences, such as job satisfaction, organizational commitment and turnover intentions, of flight attendants who are typically characterized as undertaking 'emotional labor'. Using a sample of flight attendants collected from Taiwanese airline companies, the study reveals evidence of the following linkages; family-work conflict → job stress → job satisfaction → organizational commitment → turnover intention.

• Record URL:
  http://www.sciencedirect.com/science/article/B6VGP-527FRT5-1/2/fe391f42e16a04cd82cebaa3d682ce3c
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/31005945
• Supplemental Notes:
  • Abstract reprinted with permission from Elsevier.
• Authors:
  • Chen, Ching-Fu
  • Kao, Ya-Ling
• Publication Date: 2011-7

Language

• English

Media Info

• Media Type: Print
• Features: Figures; Tables;
• Pagination: pp 253-255
• Serial:
  • Journal of Air Transport Management
  • Volume: 17
  • Issue Number: 4
  • Publisher: Elsevier
  • ISSN: 0969-6997
  • Serial URL: http://www.sciencedirect.com/science/journal/09696997

Subject/Index Terms

• TRT Terms: Employees; Employers; Flight attendants; Job satisfaction; Stress (Psychology); Turnover; Working conditions
• Uncontrolled Terms: Causes; Conflict analysis; Consequences; Family responsibilities
• Geographic Terms: Taiwan
• Subject Areas: Administration and Management; Aviation; Safety and Human Factors; Society;

Filing Info

• Accession Number: 01340507
• Record Type: Publication
• Files: TRIS
• Created Date: May 19 2011 9:00AM