Maximizing Resource Use to Meet the Maintenance Management Challenge: As Demonstrated by Traffic Signal Maintenance Management in the City of Norfolk, Virginia

Public agencies are required to maintain and improve the level of service for a continually growing catalog of assets with a stagnant or decreasing number of resources. The need for a comprehensive strategy for maintenance management programs increases along with this growth. The City of Norfolk’s Division of Transportation (DOT) has chosen to analyze, improve and document the following six elements of a successful maintenance management system: (a) preventive maintenance, (b) stock and procurement, (c) work tracking, (d) workforce development, (e) statistical analysis, and (f) performance measures in order to make the best use of existing resources and justify requests for additional or alternative resources. The experience of Norfolk’s DOT in implementing and improving maintenance management programs and policies has shown that significant gains may be achieved by an agency. The six elements, supporting maintenance programs and policies increase resource performance (efficiency), align the correct resource to the task (effectiveness) and if justified provide rational data to justify an expansion of resources to improve levels-of-service and meet increasing demands of scale. This paper defines each of these six elements, details its components and explains their overall importance to a successful maintenance system. The synchronicity of each element with other elements of the maintenance management program is also discussed. Examples of the programs and policies that Norfolk has created or expanded to exploit each element are provided. Finally the results of the implementation of these programs and policies is discussed along with a discussion of the lessons learned and some of the problems associated with implementing a maintenance management system.

• Record URL:
  • https://nap.nationalacademies.org/catalog/23030
• 
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/00978515
• Authors:
  • Tebow, Lonnie H
• Conference:
  • 12th AASHTO-TRB Maintenance Management Conference
  • Location: Annapolis Maryland, United States
  • Date: 2009-7-19 to 2009-7-23
• Publication Date: 2009-7

Language

• English

Media Info

• Media Type: Web
• Features: Figures; References; Tables;
• Pagination: pp 191-206
• Monograph Title: Maintenance Management 2009: Presentations from the 12th AASHTO-TRB Maintenance Management Conference
• Serial:
  • Transportation Research Circular
  • Issue Number: E-C135
  • Publisher: Transportation Research Board
  • ISSN: 0097-8515

Subject/Index Terms

• TRT Terms: Implementation; Lessons learned; Maintenance management; Performance measurement; Personnel development; Preventive maintenance; Procurement; Statistical analysis; Strategic planning; Traffic signals; Workforce
• Uncontrolled Terms: Resource management; Tracking systems (Management)
• Geographic Terms: Norfolk (Virginia)
• Subject Areas: Administration and Management; Highways; Maintenance and Preservation; I10: Economics and Administration; I60: Maintenance;

Filing Info

• Accession Number: 01138092
• Record Type: Publication
• Report/Paper Numbers: MMC09-023
• Files: TRIS, TRB
• Created Date: Aug 6 2009 8:33AM