Qualitative Assessment of Factors Related to Customer Satisfaction with MoDOT in the Kansas City Area

Five focus groups were selected to obtain a broad representation of views from District Four (Kansas City Area) residents. The qualitative results obtained from these focus groups will aid in the development of a quantitative research study that will provide statistical evidence for supporting or eliminating reasons for the satisfaction discrepancy between Kansas City Area residents and other Missouri residents. This research also identified other factors that potentially affected how satisfied District Four residents were with the job that the Missouri Department of Transportation is doing. Additional findings are also discussed.

• Record URL:
  • https://spexternal.modot.mo.gov/sites/cm/CORDT/or08009.pdf
• 
• Record URL:
  • https://rosap.ntl.bts.gov/view/dot/3274
• Corporate Authors:

  Heartland Market Research LLC

  12738 CR 8400
  Rolla, MO  United States  65401

  Missouri Department of Transportation

  P.O. Box 270
  Jefferson City, MO  United States  65102
• Authors:
  • Gentry, Lance
• Publication Date: 2007-11

Language

• English

Media Info

• Media Type: Web
• Edition: Final Report
• Features: Maps; Tables;
• Pagination: 26p

Subject/Index Terms

• TRT Terms: Bridges; Construction projects; Customer satisfaction; Focus groups; Highways; Surveys
• Identifier Terms: Missouri Department of Transportation
• Geographic Terms: Kansas City (Missouri)
• Subject Areas: Highways; Society; I10: Economics and Administration;

Filing Info

• Accession Number: 01126245
• Record Type: Publication
• Report/Paper Numbers: OR08-009, RI07-009-1
• Files: NTL, TRIS, STATEDOT
• Created Date: Apr 13 2009 10:08AM