Customer issues related to limited air connectivity

Air access can be crucial for regional economic development, especially when global industries are involved. However, air traffic generates negative impacts, such as noise and air pollution that can lead to politically motivated calls to reduce air traffic. This paper investigates customer issues and potential responses of frequent flyers to non-market-driven limitations on air transport. Based on a survey conducted at Zurich International Airport, the authors show that frequent air travelers tend to be more senior and to work in industries that involve travel outside of the worker's country of origin. Consequently, they are more critical of potential restrictions on air travel.

• Record URL:
  • http://www.sciencedirect.com/science/article/B6VGP-4TRHC2D-2/2/15eb193e73630141aa7359a55ac0d677
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/31005945
• Supplemental Notes:
  • Abstract reprinted with permission from Elsevier
• Authors:
  • Wittmer, Andreas
  • Laesser, Christian
• Publication Date: 2009-1

Language

• English

Media Info

• Media Type: Print
• Features: Appendices; References; Tables;
• Pagination: pp 23-25
• Serial:
  • Journal of Air Transport Management
  • Volume: 15
  • Issue Number: 1
  • Publisher: Elsevier
  • ISSN: 0969-6997
  • Serial URL: http://www.sciencedirect.com/science/journal/09696997

Subject/Index Terms

• TRT Terms: Air travel; Business trips; Customer satisfaction; International travel; Networks; Passenger service; Passengers; Travelers
• Uncontrolled Terms: Limitations; Restrictions
• Subject Areas: Aviation; Passenger Transportation; Safety and Human Factors;

Filing Info

• Accession Number: 01120564
• Record Type: Publication
• Files: TRIS
• Created Date: Jan 30 2009 10:15AM