Appraising Operational Performance and Service Quality (OPSQ) of Airlines in Taiwan

An effective and fair appraisal system of airlines is extremely important for governments. The authorities must adopt such a system for various reasons, including safety management, operational surveillance, and impartial public resource allotment. This study develops an effective quantitative model for appraising the operational performance and service quality (OPSQ) of airlines by using on-the-spot investigation and record review. An empirical study of four major domestic airlines in Taiwan is presented to illustrate the model operation. This appraisal process can be used to maintain airline operational and management performance at the requested level. By allowing customers a safe and high quality air transport environment, it is possible to achieve a winning situation for government, airlines and customers.

• Corporate Authors:

  World Conference on Transport Research Society

  Secretariat, 14 Avenue Berthelot
  69363 Lyon cedex 07,   France 
• Authors:
  • Lee, Wen-Kuei
• Conference:
  • 11th World Conference on Transport Research
  • Location: Berkeley CA, United States
  • Date: 2007-6-24 to 2007-6-28
• Publication Date: 2007

Language

• English

Media Info

• Media Type: CD-ROM
• Features: Figures; References; Tables;
• Pagination: 12p
• Monograph Title: 11th World Conference on Transport Research

Subject/Index Terms

• TRT Terms: Airlines; Appraisals; Aviation safety; Level of service; Strategic planning
• Uncontrolled Terms: Operational performance
• Geographic Terms: Taiwan
• Subject Areas: Aviation; Planning and Forecasting; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01118738
• Record Type: Publication
• Files: TRIS
• Created Date: Jan 22 2009 9:33AM