A study of the airline boarding problem

The airline industry is currently under intense pressure to simultaneously increase efficiency, customer satisfaction, and profitability. The boarding process is one way to achieve this objective as it lends itself to adaptive changes. The purpose of this paper is to determine the most cost-effective way to board passengers and still maintain quality and customer satisfaction. The authors conclude that the best strategy is to use a non-traditional methodology of outside-in or some modification thereof. The findings suggest that airline managers should consider issues related to evenly distributing boarding activity throughout the aircraft, developing more effective policies for managing carry-on luggage, and using simultaneous loading through two doors.

• Record URL:
  • http://www.sciencedirect.com/science/article/B6VGP-4SPSHCG-1/1/949455432d73cfd58de81c1522e4ab5d
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/31005945
• Supplemental Notes:
  • Abstract reprinted with permission from Elsevier
• Authors:
  • Nyquist, David C
  • McFadden, Kathleen L
• Publication Date: 2008-7

Language

• English

Media Info

• Media Type: Print
• Features: Figures; References; Tables;
• Pagination: pp 197-204
• Serial:
  • Journal of Air Transport Management
  • Volume: 14
  • Issue Number: 4
  • Publisher: Elsevier
  • ISSN: 0969-6997
  • Serial URL: http://www.sciencedirect.com/science/journal/09696997

Subject/Index Terms

• TRT Terms: Airlines; Boarding; Cost effectiveness; Customer satisfaction
• Uncontrolled Terms: Quality
• Subject Areas: Aviation; Finance; Passenger Transportation;

Filing Info

• Accession Number: 01108973
• Record Type: Publication
• Files: TRIS
• Created Date: Aug 22 2008 8:42AM