Operator Training: What you Need to Know to Get the Best Operators

This article focuses on finding and training the best bus operators. The author includes interviews with a number of different training managers who stress the importance of choosing the right candidates, providing them with the right skills through training and keeping up with training. The author describes variation between skills needed for fixed-route service and paratransit operators, the needs for implementing a behavioral-based hiring system, diversity requirements, mentoring as opposed to disciplining workers, and continuing training and motivating staff. One successful program’s basic skill set is described, starting with fundamentals, such as dressing properly for the job and greeting customers, all the way to responding to special needs, handling difficult situations, and dealing with stress.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/1794668
• Authors:
  • Harnack, Leah
• Publication Date: 2008-4

Language

• English

Media Info

• Media Type: Print
• Features: Photos;
• Pagination: pp 22, 24, 26, 28
• Serial:
  • Mass Transit
  • Volume: 34
  • Issue Number: 3
  • Publisher: Cygnus Publishing, Incorporated
  • ISSN: 0364-3484
  • Serial URL: http://www.masstransitmag.com

Subject/Index Terms

• TRT Terms: Bus drivers; Training; Training programs; Transit operators; Transit personnel
• Subject Areas: Administration and Management; Education and Training; Public Transportation;

Filing Info

• Accession Number: 01100590
• Record Type: Publication
• Source Agency: UC Berkeley Transportation Library
• Files: BTRIS, TRIS
• Created Date: Jun 3 2008 7:31AM