Avoiding disability discrimination in transport - a practical guide for buses and scheduled coaches

This guide is aimed at operators of scheduled bus and coach services operating in England, Scotland and Wales and offers practical advice in serving disabled customers and potential customers. All aspects of the journey are considered, including those services provided before, during and after it. Bus and coach operators should avoid stereotypical assumptions as to whether or not someone is disabled, or as to the extent of someone's disability. One issue which the range of different disabilities serves to emphasise is the importance of staff training in disability awareness and equality issues. Staff attitudes towards disabled customers are often cited as the single most important aspect determining satisfaction with a service. The DRC recommends that the ultimate aim for all transport providers shouldbe to integrate provision for disabled customers to the point where it isautomatically planned into the provision of any service, vehicle or building and, ideally, main streamed within that provision. This is in order toprevent, wherever possible, a situation in which disabled people are separated out from other passengers as 'special cases'. Topics included in this guide are: information about services, booking procedures, boarding and alighting, travelling on the vehicle, other issues and customer feedback.ûThis document may be accessed at: http://www.equalityhumanrights.com/Documents/Disability/Transport/Busesandcoaches.doc


  • English

Media Info

  • Pagination: 38p

Subject/Index Terms

Filing Info

  • Accession Number: 01091066
  • Record Type: Publication
  • Source Agency: TRL
  • Files: ITRD
  • Created Date: Mar 31 2008 8:04AM