Overall level of service measures for airport passenger terminals
Overall level of service (LOS) measures for airport passenger terminals are presented in this paper. These measures are useful to evaluate the overall LOS in a single scale, according to user perceptions. The procedure consists of observing passengers and collecting several socio-economic and physical variables that might influence the user evaluation of the airport as a whole. A psychometric scaling technique is used to obtain quantitative LOS ratings from survey data. Regression analysis is used to obtain mathematical relationships between the quantitative LOS ratings and global indices (total service time, total walking distance and two orientation indices). The methodology is illustrated with its application at Sao Paulo/Guarulhos International Airport in Brazil.
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/issn/09658564
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Supplemental Notes:
- Abstract reprinted with permission from Elsevier
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Authors:
- Correia, Anderson R
- Wirasinghe, S.C.
- de Barros, Alexandre G
- Publication Date: 2008-2
Language
- English
Media Info
- Media Type: Print
- Features: Figures; References; Tables;
- Pagination: pp 330-346
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Serial:
- Transportation Research Part A: Policy and Practice
- Volume: 42
- Issue Number: 2
- Publisher: Elsevier
- ISSN: 0965-8564
- Serial URL: http://www.sciencedirect.com/science/journal/09658564
Subject/Index Terms
- TRT Terms: Airport terminals; Evaluation and assessment; Level of service; Passenger terminals; Physical condition; Socioeconomic factors
- Identifier Terms: Sao Paulo-Guarulhos International Airport
- Subject Areas: Aviation; Economics; Passenger Transportation; Public Transportation; Safety and Human Factors; Society; Terminals and Facilities;
Filing Info
- Accession Number: 01090582
- Record Type: Publication
- Files: TRIS
- Created Date: Mar 21 2008 8:49AM