Total Quality Transportation Through Deming’s 14 Points

Transportation organizations, especially public transit corporations, have not followed the lead of manufacturing or other service industries in adopting Total Quality Management (TQM). In recent years, quality has become an important competitive strategy in the global market. In the near future, due to World Trade Organization agreements, globalization, and competitiveness, transit organizations will have to adopt TQM for their operations to continue. This paper presents a background on TQM and addresses the imperatives of using this strategy in transit organizations. The paper examines total quality transportation and its organizational structure and implementation model in relation to Deming’s 14 points. The model presented in this research provides enhanced tactics for transportation quality and customer satisfaction.

• Record URL:
  • http://doi.org/10.5038/2375-0901.9.4.3
• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/oclc/30755822
• Authors:
  • Metri, Bhimaraya A
• Publication Date: 2006

Language

• English

Media Info

• Media Type: Print
• Features: Figures; References;
• Pagination: pp 35-46
• Serial:
  • Journal of Public Transportation
  • Volume: 9
  • Issue Number: 4
  • Publisher: University of South Florida, Tampa
  • ISSN: 1077-291X
  • EISSN: 2375-0901
  • Serial URL: http://scholarcommons.usf.edu/jpt/
• Publication flags:

  Open Access (libre)

Subject/Index Terms

• TRT Terms: Business practices; Customer satisfaction; Public transit; Total quality management; Transit authorities; Transit operating agencies
• Subject Areas: Administration and Management; Operations and Traffic Management; Planning and Forecasting; Public Transportation;

Filing Info

• Accession Number: 01041327
• Record Type: Publication
• Files: TRIS, ATRI
• Created Date: Jan 30 2007 1:28PM