Formulate Approach for 511 Implementation in New England

This report explores needs and challenges related to the development of an integrated regional 511 telephone traveler information infrastructure for the six New England states (Connecticut, Massachusetts, Maine, New Hampshire, Rhode Island, Vermont). The relatively small scale of individual states, and the significant cross-border economic and transportation integration influences traveler information needs of the general public in New England. Development of a New England-wide vision for 511 deployment is recommended in order to address the traveler information and traffic management needs of this region. The suitability of various technical approaches using call transfers, data transfers, and/or data linking are weighed. The report recommends that the region adopt a hybrid approach incorporating both call transfer capabilities (for misdirected calls) and Voice XML data linking (for information of regional importance). Future 511 integration should be founded on further interstate coordination and a regional vision backed by formalized agreements.

• Record URL:
  • http://www.uvm.edu/~transctr/pdf/netc/netcr44_02-2.pdf
• 
• Corporate Authors:

  University of Massachusetts, Amherst

  Transportation Center, 130 Natural Resources Road
  Amherst, MA  United States  01003

  IBI Group

  114 State Street, Second Floor
  Boston, MA  United States 

  New England Transportation Consortium

  C/O Advanced Technology and Manufacturing Center
  University of Massachusetts, Dartmouth, 151 Martine Street
  Fall River, MA  United States  02723
• Authors:
  • Shuldiner, Paul
  • Loane, Gregg
  • Knapick, Randy
• Publication Date: 2005-10-13

Language

• English

Media Info

• Media Type: Print
• Edition: Final Report
• Features: Figures; Maps; Photos;
• Pagination: 52p

Subject/Index Terms

• TRT Terms: Advanced traveler information systems; Highway traffic control; Implementation; Intelligent transportation systems
• Identifier Terms: 511 (National Travel Information Number)
• Uncontrolled Terms: Telephone call transfer
• Geographic Terms: Connecticut; Maine; Massachusetts; New England; New Hampshire; Rhode Island; Vermont
• Subject Areas: Data and Information Technology; Highways; Operations and Traffic Management; Planning and Forecasting; Public Transportation; Research; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01033984
• Record Type: Publication
• Report/Paper Numbers: NETCR44
• Files: TRIS
• Created Date: Oct 6 2006 11:25AM