The Future Shape of Maintenance

This article examines the difficulties of maintaining passenger processing systems at airports, and offers examples of how some airports are meeting the challenge. The airport industry's IT-based systems are constantly undergoing upgrades and changes. Implementation of common-use IT systems that can be shared by multiple airlines can be more efficient, as well as simplify travelers' experiences. The article focuses on British Columbia's Vancouver Airport as an example of one that has very successfully met these challenges. It describes how the airport outsourced for integrated service support in IT operations and maintenance, leading to a productive and cost-saving partnership between the airport and two private firms. The article concludes with the suggestion that outsourcing may very well be the wave of the future.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/00022853
• Publication Date: 2006-6

Language

• English

Media Info

• Media Type: Print
• Features: Photos;
• Pagination: pp 36-37
• Serial:
  • Airports International
  • Volume: 39
  • Issue Number: 4
  • Publisher: Key Publishing, Limited
  • ISSN: 0002-2853

Subject/Index Terms

• TRT Terms: Airports; Contracting out; Information technology; Passenger handling; Passenger service
• Identifier Terms: Vancouver International Airport
• Subject Areas: Aviation; Data and Information Technology; Finance; Passenger Transportation; Terminals and Facilities;

Filing Info

• Accession Number: 01026453
• Record Type: Publication
• Source Agency: UC Berkeley Transportation Library
• Files: BTRIS, TRIS
• Created Date: Jul 3 2006 7:08AM