Psychological Effects of and Design Preferences for Real-Time Information Displays
This article investigates the effects of real-time information, located at stops and stations, on the public transportation customer. Perceived wait time, feelings of security, and ease of use were considered to be sensitive indicators. The case of newly implemented traveler information on tramline 15 in the Hague, the Netherlands, was used for a before-and-after evaluation study using questionnaires given to travelers. At one month before and 3 months and 16 months after implementation, the same sample of travelers completed questionnaires. Further, four orientations of the displays at tram stops, assembled for testing purposes, were evaluated. The main results were that the perceived wait time decreased by 20 percent, with no effects on perceived security or ease of use. Displays installed perpendicular to the tracks and separate from the shelter ranked highest in the study.
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/oclc/30755822
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Authors:
- Dziekan, Katrin
- Vermeulen, Arjan
- Publication Date: 2006
Language
- English
Media Info
- Media Type: Print
- Features: Figures; References; Tables;
- Pagination: pp 1-19
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Serial:
- Journal of Public Transportation
- Volume: 9
- Issue Number: 1
- Publisher: University of South Florida, Tampa
- ISSN: 1077-291X
- EISSN: 2375-0901
- Serial URL: http://scholarcommons.usf.edu/jpt/
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Publication flags:
Open Access (libre)
Subject/Index Terms
- TRT Terms: Before and after studies; Information display systems; Psychological aspects; Public transit; Questionnaires; Real time information; Schedules; Signs; Streetcars; Waiting time
- Uncontrolled Terms: Visual displays
- Geographic Terms: Hague (Netherlands); Netherlands
- Subject Areas: Data and Information Technology; Public Transportation; Railroads;
Filing Info
- Accession Number: 01023470
- Record Type: Publication
- Files: TRIS, ATRI
- Created Date: Apr 28 2006 8:11AM