The IT route to recovery

Debt recovery company Phocol has devised a computerised routing system called Collections for optimising the routes of bailiffs as they collect unpaid parking penalties in the UK. Phocol was formed by the merger of Phoenix Collections and Collect Services. The introduction of the system has improved productivity by 40%. The system assigns a week's work (approximately 10,000 warrants) to 40 bailiffs. It uses a digital map of the UK to calculate the most efficient route to take. The system replaces the DOS routing system Truckstops and the GeoConcept system used by Collect Services. It allows bailiffs to make 50-70 calls a day.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/09623566
• Publication Date: 2005-8

Language

• English

Media Info

• Pagination: p25
• Serial:
  • PARKING REVIEW
  • Issue Number: 163
  • Publisher: Landor Publishing Limited
  • ISSN: 0962-3566

Subject/Index Terms

• TRT Terms: Alignment; Intelligent transportation systems; Law enforcement; Local government agencies; Operating costs; Organizations; Parking; Payment; Penalties; Software
• Uncontrolled Terms: Selection
• Geographic Terms: United Kingdom
• ITRD Terms: 2894: Alignment; 1534: Enforcement (law); 8735: Intelligent transport system; 192: Local authority; 221: Operating costs; 9057: Organization (association); 955: Parking; 272: Payment; 1502: Penalty; 9072: Selection; 8645: Software; 8119: United Kingdom
• Subject Areas: Finance; Law; Operations and Traffic Management; Planning and Forecasting; Security and Emergencies; I10: Economics and Administration; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01018280
• Record Type: Publication
• Source Agency: Transport Research Laboratory
• Files: ITRD
• Created Date: Feb 2 2006 8:17AM