Measuring the five dimensions

Birmingham University's School of Public Policy has created a quality assessment instrument (QAI) to help local authorities in the UK evaluate their parking regimes. The QAI considers both professional and public perspectives. It is made up of five 'dimensions' which examine the following: the strategy for parking management; implementation of the regime of parking enforcement; the enforcement work of parking attendants; customer service in parking enforcement; and the administration of parking enforcement. For each dimension there is a public survey (two questionnaires) and a peer challenge element, which involves talking with parking officials from another local authority. A measurement element allows the local authority to benchmark itself against others. The system was piloted by four local authorities: Manchester, Winchester, Hammersmith and Fulham, and Sunderland.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/09623566
• Publication Date: 2005-8

Language

• English

Media Info

• Pagination: p20
• Serial:
  • PARKING REVIEW
  • Issue Number: 163
  • Publisher: Landor Publishing Limited
  • ISSN: 0962-3566

Subject/Index Terms

• TRT Terms: Law enforcement; Local government agencies; Parking; Policy; Public relations; Quality assurance
• Geographic Terms: United Kingdom
• ITRD Terms: 1534: Enforcement (law); 192: Local authority; 955: Parking; 173: Policy; 8575: Public relations; 9123: Quality assurance; 8119: United Kingdom
• Subject Areas: Planning and Forecasting; Policy; Security and Emergencies; I10: Economics and Administration; I72: Traffic and Transport Planning;

Filing Info

• Accession Number: 01018278
• Record Type: Publication
• Source Agency: Transport Research Laboratory
• Files: ITRD
• Created Date: Feb 2 2006 8:17AM