Advanced Traveler Information Service (ATIS): What do ATIS Customers Want?

This is the second of two white papers written for the "ATIS Data Gap" workshop with the objective of providing insights from MMDI Customer Satisfaction ATIS evaluations and other USDOT-sponsored ATIS research. The paper synthesizes findings from research and evaluations dating back to 1996, including several field operational tests. Recent project evaluations are featured more prominently because these projects provided ATIS services to the general public for regular use. This paper draws from MMDI customer satisfaction evaluations of the Puget Sound Traffic Conditions web site, TrafficTV in Seattle, Metro Online transit web site in Seattle, TransitWatch® real-time bus departure times at two transit centers in Seattle, TrafficCheck traffic television in Tempe, Arizona; and, observations of customer use of the Trailmaster travel conditions web site in Phoenix, and the Transguide travel conditions web site in San Antonio. There were only two ATIS transit services deployed within the MMDI evaluation time frame. Similarly, there were fewer ATIS transit field operational tests than traffic tests. As a result, more of this paper addresses ATIS traffic customer needs, and less addresses the needs of the transit or multimodal customer.

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• Record URL:
  https://rosap.ntl.bts.gov/view/dot/4274
• Corporate Authors:

  Volpe National Transportation Systems Center

  Cambridge, MA  United States  02142

  Federal Highway Administration

  ITS Joint Program Office
  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590

  Research and Special Programs Administration

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Authors:
  • Lappin, Jane
• Publication Date: 2000-1

Language

• English

Media Info

• Media Type: Web
• Pagination: 12p

Subject/Index Terms

• TRT Terms: Advanced traveler information systems; Buses; Customer satisfaction; Customers; Departure time; Highway traffic; Intelligent transportation systems; Needs assessment; Public transit; Real time information; Television; Utilization; Websites (Information retrieval)
• Identifier Terms: TrafficCheck; TrafficTV; Trailmaster; TransGuide (Program : San Antonio, Texas); TransitWatch
• Uncontrolled Terms: Traffic conditions
• Geographic Terms: Phoenix (Arizona); Puget Sound; San Antonio (Texas); Seattle (Washington); Tempe (Arizona)
• Subject Areas: Highways; Operations and Traffic Management; Public Transportation; Research; Society; I10: Economics and Administration;

Filing Info

• Accession Number: 01004495
• Record Type: Publication
• Files: NTL, TRIS, USDOT
• Created Date: Sep 27 2005 11:33AM