Use of Statistical Process Control in Bus Fleet Maintenance at SEPTA
As a provider of public transportation services in the Philadelphia area, the Southeastern Pennsylvania Transportation Authority (SEPTA) operates and maintains a large number of transit vehicles for daily use. In an attempt to improve service quality and reduce costs, SEPTA underwent a program to train staff on the use of Statistical Process Control to track and address quality issues with its bus fleet. This research presents the steps taken by this public transit agency to implement Statistical Process Control on part of its bus fleet as one element of an overall quality improvement program.
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Availability:
- Find a library where document is available. Order URL: http://worldcat.org/oclc/30755822
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Authors:
- Smith, Anna Lynn
- Chaudhry, Sohail S
- Publication Date: 2005
Language
- English
Media Info
- Media Type: Print
- Features: Figures; References; Tables;
- Pagination: pp 63-77
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Serial:
- Journal of Public Transportation
- Volume: 8
- Issue Number: 2
- Publisher: University of South Florida, Tampa
- ISSN: 1077-291X
- EISSN: 2375-0901
- Serial URL: http://scholarcommons.usf.edu/jpt/
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Publication flags:
Open Access (libre)
Subject/Index Terms
- TRT Terms: Bus transit operations; Fleet management; Improvements; Maintenance management; Quality of service; Training programs
- Identifier Terms: Southeastern Pennsylvania Transportation Authority
- Uncontrolled Terms: Statistical process control
- Geographic Terms: Philadelphia (Pennsylvania)
- Subject Areas: Maintenance and Preservation; Operations and Traffic Management; Public Transportation;
Filing Info
- Accession Number: 01002229
- Record Type: Publication
- Files: TRIS
- Created Date: Jul 20 2005 2:42PM