WHEN LESS IS MORE: THE CASE FOR CONTACT-FREE TRAVEL

Improving customer service commonly means hiring more employees, regardless of the industry. This article claims that public transit industry is perhaps the only industry reversing the trend. Contactless systems for fare collection and validation are springing up in numerous countries around the world. Provided is a short review of the development of the contactless technology that emerged in the mid 1990s and has become the benchmark aspired to in public transit ticketing.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/07445326
• Corporate Authors:

  Simmons-Boardman Publishing Corporation

  345 Hudson Street
  New York, NY  United States  10014
• Authors:
  • Najman, Gerard
• Publication Date: 2005-2

Language

• English

Media Info

• Pagination: p. 26-27
• Serial:
  • INTERNATIONAL RAILWAY JOURNAL AND RAPID TRANSIT REVIEW
  • Volume: 45
  • Issue Number: 2
  • Publisher: Simmons-Boardman Publishing Corporation
  • ISSN: 0744-5326

Subject/Index Terms

• TRT Terms: Fare collection; Public transit; Smart cards; Ticketing
• Subject Areas: Finance; Public Transportation;

Filing Info

• Accession Number: 00986843
• Record Type: Publication
• Files: TRIS
• Created Date: Feb 28 2005 12:00AM