SECOND ANNUAL EVALUATION OF THE SMARTROUTE SYSTEMS ADVANCED TRAVELER INFORMATION SERVICES CONTRACT FOR MIAMI-DADE, BROWARD AND PALM BEACH COUNTIES MAY 2002-DECEMBER 2003

This report presents the findings of the second annual evaluation of the 511 (SmartRoute Systems) Advanced Traveler Information Services in Miami-Dade, Broward and Palm Beach Counties, Florida. The first annual evaluation of the system (in 2003) found that the system had a low number of users. This current evaluation found that the call volume had greatly increased. In addition, those users of the system who were surveyed were very satisfied with it. Other findings of this evaluation emphasized the excellent results of marketing and public outreach efforts, and made it clear that it was important for the marketing and public outreach efforts to continue. In addition, there are continuing indications that the SmartRoute Systems are having some difficulty with their management and operations.

• Record URL:
  • http://www.deploy511.org/docs/SRS_SFEvaluation_Report_July04.pdf
• 
• Corporate Authors:

  American Association of State Highway and Transportation Officials (AASHTO)

  444 North Capitol Street, NW
  Washington, DC  United States  20001

  American Public Transportation Association

  1666 K Street, NW, Suite 1100
  Washington, DC  United States  20006

  ITS America

  1100 17th Street, NW, 12th Floor
  Washington, DC  United States  20036

  Department of Transportation

  1200 New Jersey Avenue, SE
  Washington, DC  United States  20590
• Authors:
  • Lawther, W C
  • Berman, E M
• Publication Date: 2004-7-2

Language

• English

Media Info

• Features: Appendices; References;
• Pagination: 175 p.

Subject/Index Terms

• TRT Terms: Advanced traveler information systems; Customer satisfaction; Evaluation; Management; Marketing; Operations; Public relations; Surveys; Telephone
• Identifier Terms: 511 (National Travel Information Number); SmartRoute Systems
• Geographic Terms: Broward Country (Florida); Miami-Dade County (Florida); Palm Beach County (Florida)
• Subject Areas: Administration and Management; Highways; Operations and Traffic Management; Society; I10: Economics and Administration;

Filing Info

• Accession Number: 00976387
• Record Type: Publication
• Files: TRIS, USDOT
• Created Date: Jul 26 2004 12:00AM