AIRLINE E-COMMERCE: THE REVOLUTION IN TICKETING CHANNELS

The paper's focus is on web reservation and on-line ticketing services provided by airlines and travel agents. The impact of the Internet on the air transportation industry in Taiwan, the development of e-commerce and e-business in airline operations, and the conflicts between virtual and physical channels are discussed. A questionnaire is developed to determine the major consumer behavior differences among channels. Some new trends and airline e-commerce issues are examined.

  • Availability:
  • Corporate Authors:

    Elsevier

    The Boulevard, Langford Lane
    Kidlington, Oxford  United Kingdom  OX5 1GB
  • Authors:
    • Shon, Z Y
    • Chen, F Y
    • Chang, Y H
  • Publication Date: 2003

Language

  • English

Media Info

Subject/Index Terms

Filing Info

  • Accession Number: 00963080
  • Record Type: Publication
  • Files: TRIS
  • Created Date: Sep 28 2003 12:00AM