IDENTIFYING DESIGN REQUIREMENTS FOR TRANSIT WEBSITES: COMPLEMENTARY USER SURVEY AND EXPERIMENT APPROACHES

The Internet has substantial capability and its resources make it a popular venue for the dissemination of information. However, its considerable potential is often compromised by poor website planning and design. Research should be conducted to ensure that websites are developed according to user needs and expectations. This paper compares and contrasts the user survey and experiment approaches for determining website design requirements. Transit website research studies, each employing either user survey or experiment approach, are discussed to demonstrate both converging and unique findings. The results strongly support conducting complementary user survey and experiment approaches during website development to ensure both (a) a user-friendly design; and (b) full realization of Internet capabilities.

• Supplemental Notes:
  • Full Conference Proceedings available on CD-ROM.
• Corporate Authors:

  ITS America

  1100 17th Street, NW, 12th Floor
  Washington, DC  United States  20036
• Authors:
  • Nakata, A
  • Richman, J B
  • Cluett, C
  • Bittner, A C
• Conference:
  • 9th World Congress on Intelligent Transport Systems
  • Location: Chicago, Illinois
  • Date: 2002-10-14 to 2002-10-17
• Publication Date: 2002

Language

• English

Media Info

• Pagination: 8p

Subject/Index Terms

• TRT Terms: Design standards; Experiments; Internet; Planning and design; Surveys; Transit authorities; User benefits; Websites
• Subject Areas: Highways; Planning and Forecasting; Public Transportation; I10: Economics and Administration;

Filing Info

• Accession Number: 00943623
• Record Type: Publication
• Files: TRIS
• Created Date: Jun 26 2003 12:00AM