INTERACTIVE TRAINING TOOL HITS MARKS AT SEA-TAC

In order to improve training without sacrificing excessive manpower time, Seattle-Tacoma International Airport implemented a new interactive employee training (IET) system in 2001. The IET was initially developed by the American Association of Airport Executives, and then customized for the airport. Customized courses were developed for on-airport driver training and the airport's security identification display area. A customer service course also is in development. To take the courses, employees sit at a computer and view video segments. Using a touch-screen monitor, employees answer questions after each segment that reinforce the training messages. If an employee answers incorrectly, the system re-runs the video section containing the correct answer. Course completion information is electronically logged through a tracking feature in the system. The system has received positive feedback from both management and employees, and other airports are implementing similar systems.

• Availability:
  • Find a library where document is available. Order URL: http://worldcat.org/issn/07445326
• Corporate Authors:

  AAAE Service Corporation, Incorporated

  4212 King Street
  Alexandria, VA  United States  22302
• Authors:
  • Proulx, P L
• Publication Date: 2003-3

Language

• English

Media Info

• Features: Photos;
• Pagination: p. 102-103
• Serial:
  • Airport Magazine
  • Volume: 15
  • Issue Number: 2
  • Publisher: AAAE Service Corporation, Incorporated
  • ISSN: 0744-5326

Subject/Index Terms

• TRT Terms: Computer aided instruction; Customer service; Driver education; Employees; Interactive computer systems; Security; Training programs
• Identifier Terms: American Association of Airport Executives; Seattle-Tacoma International Airport
• Subject Areas: Aviation; Security and Emergencies; Terminals and Facilities;

Filing Info

• Accession Number: 00943525
• Record Type: Publication
• Files: TRIS
• Created Date: Jun 7 2003 12:00AM